Frequently Asked Questions
We’ve gathered the most common questions to make your experience with GetYourTransfer as smooth and effortless as possible. Whether you’re planning your first journey or you’re already one of our regular clients, this section provides clear answers about our services, bookings, cancellations, memberships, and more. If you don’t find what you’re looking for, our team is always here to help — just reach out.
Bookings & Modifications
How can I book a transfer?
You can book directly on our website www.getyourtransfer.ch by entering your travel details: pickup point, destination, date, and time. Once availability is confirmed, you’ll receive a confirmation email with all transfer details.
Can I change or cancel my booking?
Yes. You can modify or cancel your reservation up to 24 hours before the scheduled time by logging into your account or contacting our customer service.
Can I book for someone else?
Absolutely. During the booking process, you can enter the name and contact details of the person who will use the service.
How can I view my past bookings?
We do not offer a customer account or booking history feature on our website. However, you can always check your past bookings by referring to the confirmation emails we send you after each reservation. If you need assistance or a copy of your booking details, please contact our customer service team directly.
Rates & Payments
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal, and bank transfer. All payments are processed securely.
Are taxes and tolls included in the price?
Yes. All prices are final and include taxes, tolls, and service fees. No hidden costs.
Do you offer discounts or promotions?
Yes. We offer seasonal promotions and discounts for recurring bookings or business clients. Subscribe to our newsletter to stay updated.
How can I get a receipt or invoice?
After each transfer, a receipt is automatically sent via email. For business invoices, select the appropriate option during the booking process.
Service Information
What types of vehicles do you use?
We offer a range of premium vehicles—from elegant sedans to luxury vans for groups. All vehicles are comfortable, air-conditioned, and regularly sanitized.
Do you offer shared or only private transfers?
We currently provide only private transfers to ensure comfort, punctuality, and privacy.
Can I request a child seat?
Yes, child seats are available free of charge upon request. Please indicate this during booking.
Do your drivers speak English?
Yes. All our drivers speak English and are trained to deliver a professional, courteous, and punctual service.
Customer Support
How can I contact customer service?
You can reach us via email at info@getyourtransfer.ch or through the chat on our website. Our team typically responds within a few hours.
What if I need urgent assistance?
For urgent needs, you can use our AI-powered chatbot available 24/7 in all languages on our website. It can provide real-time help or escalate to a human operator.
What are your customer support hours?
Our email support is available Monday to Saturday, from 8:00 AM to 8:00 PM. The chatbot operates 24/7.
How can I submit a complaint or feedback?
You can send feedback via email or through the contact form on the website. Every report is reviewed by our quality team.
Luggage & Pets
What is your luggage policy?
Each passenger is allowed one large suitcase and one carry-on. For extra luggage or special equipment, please notify us in advance.
Can I travel with pets?
Yes, as long as they are in a compliant pet carrier. Please indicate this in your booking so we can assign a suitable vehicle.
What happens if I have more luggage than expected?
We recommend informing us in advance to assign a larger vehicle. Otherwise, space may not be sufficient onboard.
Do you assist with special equipment transport?
Yes, we can transport sports gear or musical instruments. Mention any needs in the notes field during booking.
Account & Security
Can I create an account on the website?
At the moment, our service does not require user account creation. All bookings are managed directly through our website and confirmed via email, ensuring a smooth and efficient process for every customer.
Is my personal data secure?
Yes. We apply advanced security protocols to safeguard your personal data and payment information. For more details, please refer to our Privacy Policy and Terms of Use pages available on the website.
How can I update or retrieve my booking information?
You will receive a confirmation email with all your booking details. For any changes, cancellations, or information requests, you can contact our support team.
Can I save my travel preferences for future bookings?
Although there is no dedicated user profile, you may specify preferences or special requests in the booking form. Our team will ensure your needs are met for each transfer.
Partners & Collaborations
How can I become a GetYourTransfer partner?
Write to us at partner@getyourtransfer.ch with your details and the type of collaboration you’re interested in. Our team will get in touch.
What are the requirements to collaborate with you?
We require well-maintained vehicles, professional drivers, full insurance coverage, and a willingness to meet our quality standards.
Do you support your partners?
Yes. We provide initial training and operational support.