Last updated: June 22, 2025
Introduction
Welcome to GetYourTransfer.ch, the platform dedicated to private chauffeur-driven transport services in Switzerland and beyond. Protecting your personal data is our absolute priority. This policy describes how we collect, use, share, and protect users’ personal information, in compliance with the General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DPA).
1. Who is the Data Controller?
The Data Controller is: GastrHotel Services / GetYourTransfer.ch CH-660.6.563.023-0 Registered office: Rue Pestalozzi 25, 1202 Geneva, Switzerland Email: info@getyourtransfer.ch Phone: +41 22 552 1169
2. What personal data do we collect?
We collect and process the following categories of personal data:
Identifying and Contact Data
- Full name
- Phone number
- Email address
- Nationality
- Identification document (for international routes)
Booking Data
- Pick-up and destination address
- Flight, train, or ship number
- Estimated and actual time
- Number of passengers, luggage, special requests (e.g., child seat, disabled access)
Payment Data
- Payment method used (e.g., credit card, Stripe, TWINT)
- Transaction details (payment ID, date, and time)
Technical Data
- IP address
- Browse and website interaction data (cookies, analytics)
- Browser and device information
Sensitive Data (only with prior consent)
- Medical information necessary to ensure adequate service
3. Purposes and legal bases of processing
a) Contractual Purposes
- Management and confirmation of bookings
- Operational communications via email and SMS
- Execution of the requested service
b) Tax and Legal Purposes
- Issuance of invoices and accounting compliance
- Mandatory contractual archiving for 10 years
c) Security Purposes
- Identity verification for access
- Fraud prevention
d) Statistical Purposes
- Anonymous aggregate analysis for service improvement
e) Marketing Purposes (only with prior consent)
- Sending newsletters and promotions via email
- Customized personalized offers
4. How is data stored and protected?
Data is stored on secure servers located in Switzerland or the European Economic Area (EEA), protected by:
- SSL encryption
- Daily backups
- Firewalls and anti-intrusion systems
- Limited access to authorized personnel
5. How long do we retain your data?
- Contractual and tax data: 10 years
- Marketing data: until consent is revoked
- Technical data: maximum 12 months (cookies and logs)
6. Who is the data communicated to?
Data may be shared with:
- Affiliated professional drivers for service execution
- Payment partners (Stripe, TWINT, PayPal, bank PSPs)
- Insurance companies in case of accidents
- IT, hosting, and newsletter service providers
- Judicial authorities, if required by law
Each partner is contractually bound (DPA or NDA) to process data in accordance with GDPR/DPA regulations.
7. Your rights
At any time, you can:
- Request access to your data
- Correct inaccurate data
- Request erasure (right to be forgotten)
- Restrict processing
- Object to data usage
- Request data portability
Send your request to: info@getyourtransfer.ch
8. Use of Cookies
The site uses:
- Technical cookies (essential for operation)
- Anonymous analytical cookies
- Profiling cookies (only with consent)
Upon first access, a banner for managing preferences will be visible.
9. Changes to this policy
We reserve the right to update this policy. Each update will be communicated with a notification on the website and will indicate the new validity date.